Job Description: Senior Case Worker
Number Of positions: 2
Duration: 11 Months
Location: Duhok Governate
Deadline of submission: 15th April 2023
ABOUT US:
The Lotus Flower is a non-governmental organization which empowers vulnerable women and girls so that they are safe, have opportunities to learn, the tools to become financially independent and the freedom to lead change. We provide safe social spaces inside refugee camps and implement projects to help them rebuild their lives and earn a living. We run four women’s centers for the IDP, refugee and host community in Kurdistan.
Our programs are based around pillars from the UN's 2030 Sustainable Development Goals:
● Health & Safety
● Education & Livelihoods
● Peacebuilding & Human Rights
Our centers implement much-needed livelihood training, language courses, computer training, mental health support, fitness and health training, and awareness sessions and advocacy on women's rights and gender-based violence.
We aim to provide the foundation for women to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local women to implement the programs. Our fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures.
DUTIES AND RESPONSIBILITIES:
● Provide necessary supervision to the work of case workers and other case management staff members.
● Focus on the needs of an individual women and girls, ensuring that concerns are addressed systematically in consideration of the best interests of them.
● In accordance with the established case management process, ensuring each case follows a series of steps (as shown below) involving women and girls’ meaningful participation and family empowerment throughout.
● Involve the coordination of services and supports within an interlinked or referral system
● Require systems for ensuring the accountability of case management agencies (within a formal or statutory system where this exists).
● Provided by one key worker (referred to as a caseworker) who is responsible for ensuring that decisions are taken in the best interests of the women and girls, the case is managed in accordance with the established process, and who takes responsibility for coordinating the actions of all actors.
● Provide women and girls Protective Services Investigations and ongoing services.
● Provide assessment, conduct home visits and supervised visitation. Provide counselling and case management services to women and girls, individuals and families for court-ordered and voluntary cases related to women and girls protection, women and girls welfare, delinquency, and status offenses.
● Make decisions/recommendations regarding law enforcement and non-law enforcement intake referrals including case closure.
● Conduct intake inquiry interviews with women and girls, to determine the range of services needed including financial support by individuals and families through interviews, home visits, collateral contacts, etc.
● Coordinate services with other agencies, disciplines, community members such as law enforcement, schools, attorneys, mental health, and alcohol beside other drugs, etc.
● Complete case-related documents including correspondence, case decisions, and general documentation.
● Participate in section and department meetings, work-related committees, and training.
● Provide informational presentations to other staff, professionals, and community groups related to department programs and policies.
● Participate in supervision/consultation.
● Perform other duties as assigned.
● Contacts with Public – Nature of and Frequency.
QUALIFICATIONS & PREFERRED SKILLS:
Qualifications:
• Minimum of a four year degree from an accredited college Social work degree preferred but will consider: sociology, psychology, criminal justice or other approved human services program
• Minimum of one year experience providing social work and related to women and girls and families.
• Experience in computer use including Microsoft software, word processing, spreadsheets and e-mail etc.
KNOWLEDGE, SKILLS, AND ABILITIES:
Interpersonal Skills:
• Strong communication skills and the ability to manage conflicts.
• Recognize and acknowledge the feelings of others and demonstrate respect for women and girls.
• Recognize the importance of dealing with difficult issues within the families in a purposeful and meaningful manner to facilitate hope/vision/change.
• Facilitate a team approach with the family and other providers.
• Persist in engaging families, gathering information, and seeking out resources.
Personal/Professional Awareness:
• Recognize and respect needs and beliefs of individuals of diverse cultures
• Understand that people can change and integrate this belief into case practice.
• Identify personal strengths and limitations, understands how this is related to their professional role.
• Display an ability to be decisive and makes sound logical decisions that can be supported.
• Show openness to new information
• Display positive outlook and approach to work, clients, and challenges related to job and job functions.
• Understands how values, style and background can impact objectivity.
Analytical thinking:
• Use conceptual frameworks (e.g. family systems theory) in gathering information and in decision-making.
• Interpret underlying causes of situations or behaviors.
• Display an ability to gather information from a variety of sources and understands family situations/conditions/dynamics.
Communication Skills:
• Create situations that allow for open communication with families and collateral providers.
• Communicate clearly and accurately, orally and in writing.
• Uses interviewing techniques and methods that assist in eliciting essential information.
Organizational Skills:
• Use an accurate work plan.
• Use effective time management techniques.
• Document cases accurately.
Languages:
· Mandatory: Fluency in written and spoken local language, English and Arabic.
HOW TO APPLY:
Please send your updated CV and cover letter to careers@thelotusflower.org mentioning “Senior Case Worker” as the subject of your email.
· CVs and cover letters that are in the form of pictures, and screen-shots will not be accepted.
· CVs that do not include the subject line will not be considered.
· Due to the volume of applications only successful candidates will be contacted.