Job Description: Case Worker (Female)

Number of positions: 1

Duration: 6 months

Location:  Duhok Governorate

Publishing Date: 4-Dec-2023

Deadline of submission: 13-Dec-2023

About Us:

The Lotus Flower is a non-governmental organization that empowers vulnerable women and girls so that they are safe, and have opportunities to learn, the tools to become financially independent, and the freedom to lead change. We provide safe social spaces inside refugee camps and implement projects to help them rebuild their lives and earn a living. We run four women’s centers for the IDP, refugee, and host communities in Kurdistan 

Our programs are based on pillars from the UN's 2030 Sustainable Development Goals:

·       Health & Safety

·       Education & Livelihoods

·       Peacebuilding & Human Rights

·       Climate Change

Our centers implement much-needed livelihood training, language courses, computer training, mental health support, fitness and health training, and awareness sessions and advocacy on women's rights and gender-based violence. 

We aim to provide the foundation for women to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local women to implement the programs. Our fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures. 

About the role:

The Case Worker will be responsible for the identification, assessment of protection issues, development and implementation of case plans including full documentation of cases such as BIA/BID/MRM/ECA/MCA/CPIMS+ and UNHCR progress v4, individual psychosocial care, referral/coordination (to relevant services) and follow-up of vulnerable and at-risk children and families as part of TLF’s child protection response to the Syrian and non-Syrian refugee.

The Case Worker will support children and their families through the provision of psychosocial support as well as individual awareness sessions and provide direct support to children and their families from identification to case closure, based on principles of the best interest of the child in and out of camps and keep the conditionality of the cases in all aspect.

Duties and Responsibilities:

1.   Provision of Intervention and Psychosocial support

·        Identify individual cases, assess protection risks, and formulate case plans.

·        Document all cases using agreed-upon forms and databases CPIMS+ and UNHCR progress v4, ensuring the confidentiality of the data collected.

·        Ensure that all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.

·        Ensure regular follow-up and support to children and families through home visits, provision of psychosocial support, referrals, coordination, and access to services.

·        Conduct BIA/BID/MRM/ECA/MCA when required

·        Adhere to standard documentation processes and follow best practice guidelines.

·        Establish trusting relationships with children and families/caregivers, camp management, and service providers in and out of camps.

·        Participate in training, workshops team meetings, and case conferences as requested by the Child Protection Project Manager, CP Coordinator, and case management supervisor.

·        The caseworker will support the UASC children with family tracing and reunification inside KRI.

2.     Referral with service providers, external partners, and child protection community groups

·        Coordinate with other organizations/agencies and make referrals to specialized services.

·        Establish continuing rapport/trust building and interaction with the community and the social environment of vulnerable children for their protection, care, and development.

·        Work with child protection committees in out of camps to identify and manage child protection cases within the community

·        Conduct regular visits to schools and CYFS to work with teachers and facilitators on the
identification and referral of at risk-children.

3.     Reporting

·        Provide monthly reports to the Case management supervisor. 

·        Keep case files within CPIMS+, records, and documentation up to date, secure, and confidential.

·        Prepare BIA/BID/MRM/ECA/MCA reports in English with clear and detailed information

4.     Compliance

·        Ensure compliance with The Lotus Flower policies and protocols of confidentiality, non-discrimination, consent, respect and safety.

·        Ensure that beneficiaries are duly informed on the Complaint Mechanism and can give their feedback on The Lotus Flower case management activities.

Qualifications:

·        Minimum of a four-year degree from an accredited college social work degree preferred but will consider sociology, psychology, criminal justice, or another approved human services program.

·        Minimum of 2 years experience as a case worker or social worker with INGO/NGO

·        Experience in computer use including Microsoft software, word processing, spreadsheets e-mail, etc.

·        Confident communicator, with excellent coordination and communication skills.

·        Very well organized and with good reporting skills.

·        Able to work under pressure.

·        Works well in teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well.

·        Good Computer skills, MS Word and Excel.

·        Fluency in Arabic, Kurdish (Kormanji) and good English skills.

How To Apply:

·       Please send your updated CV and cover letter to careers@thelotusflower.org  while mentioning “Case Worker – Duhok” as the subject of your email.

·       CVs and cover letters that are in the form of pictures, and screen-shots will not be accepted.

·       CVs that do not include the subject line will not be considered.

·       Due to resources only successful applicants will be contacted.